Política de privacidad

This Privacy Policy explains how FullCare Studio (fullcarestudio.com) collects, uses, and protects information when you visit our website or contact us. We keep things simple: we collect only what we need, and we never sell your data.

Information we collect

We collect information you provide directly to us and limited information automatically when you visit the site.

Information you provide

• Contact form submissions: your name, email, company, what you need, budget range, and message.
• Checkout and billing: if you purchase a plan, payment processing is handled by Polar, our merchant of record. We receive confirmation of your subscription and your customer details from Polar.

Information collected automatically

• Anonymous, aggregate analytics (e.g. page views, referrers) via a privacy-friendly analytics service. We do not track you across other sites.
• Standard server logs (IP address, browser, timestamps) used to keep the site secure and functioning.

How we use your information

• To respond to your inquiries and prepare quotes.
• To provide and manage your subscription and care services.
• To send service messages, invoices, and monthly reports.
• To improve our website and services.
• To comply with legal obligations.

Cookies

Our site uses only strictly necessary cookies (e.g. for security) and privacy-friendly analytics. We do not use advertising or cross-site tracking cookies. Where Polar's hosted checkout is used, Polar may set its own cookies necessary to process your payment.

Sharing your information

We do not sell your personal information. We share data only with service providers that help us operate (hosting, email, analytics, billing) under contracts that require them to protect your data. Polar processes billing data as our merchant of record under their own policies.

Data retention

We retain contact form submissions for as long as needed to respond and manage the relationship. Subscription records are retained for as long as you are a customer, and thereafter as required by law (e.g. tax records).

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these, email hello@fullcarestudio.com.

Data security

We use HTTPS, restricted access, and reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, but we work to protect your data.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Contact

Questions about this policy? Email hello@fullcarestudio.com.